The return or exchange of artwork is acceptable here at Brooke Walker Fine Art. We understand that art can look different in person compared to the online representation of the product. We endeavor to represent the artwork to you as best as we can, however, discrepancies in the overall colour and texture of the artwork may vary. Returns and exchanges are done on a case-by-case basis.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at firstname.lastname@example.org.
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. All shipped artwork is shipped with insurance provided through CoverForce.
Exceptions / non-returnable items: Certain types of items cannot be returned, like custom products including commissions (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.